Découvrez nos smartphones et accessoires

Dis
Yas !

Découvrez nos smartphones et accessoires

Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.
 

To place a pre-order, simply select the phone model you wish to order on our website, choose any additional options, and complete the checkout process.

You’ll receive a confirmation email with your order details.

 
 

Once your phone has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website. 

 
 

Pack available for France

Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

Pack available for UK, Germany, Ireland, Norway, Turkey

Pack available for SA, Mozambique, Angola, Botswana

Pack available for Zambia, Malawi, Zimbabwe

Pack available for Ghana and Nigeria

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.

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